2026 Insurance Outlook: What Consumers Can Expect

In the News
December 15, 2025

2026 Insurance Outlook: What Consumers Can Expect

Consumer Behavior is Changing — Shoppers Are Smarter, More Active, and More Digital

The insurance sector is holding steady despite inflation, stricter regulations, rising climate-related losses, and growing customer frustration—mainly because policy prices keep climbing across home, auto, life, and health. But that stability comes with a split: consumers are dividing into two very different mindsets.

Sooth predicts that in 2026, shoppers will fall into “cost management” vs. “stress management” camps. Younger, mostly renting customers treat insurance like a subscription they can downgrade or pause to save money. Meanwhile, homeowners in climate-risk zones and families dealing with medical expenses are likely to increase their coverage, even as they complain about rising premiums.